Hello
Swinburn Telecoms
I'd like to speak to Tony Wilson
Please
I'm afraid Tony isn't available
Can I take a message
Yes please
I'm Sheila Dallas
From Worldnet
Right
I'm ringing about the telephone system your firm installed here yesterday
We're not happy with it
Oh dear
What seems to be the problem
First of all
Your engineer said that with the number of extensions we've got
Six outside lines would be enough
But we asked for eight
And anyway you've charged us for the larger system
Right
We'll look into that
Then
Whenever we try to transfer calls from one extension to another we lose them
We're following the instructions
But it just doesn't work
I see
And finally
Could you ask Tony to check the invoice
Please
He promised us a discount on installation
Which is shown
And one on the equipment
But that isn't there
Right
I'm sorry about all that
I'll get Tony to contact you as soon as he's free
Thank you
Goodbye
Goodbye